Wrench Limited Warranty
What is covered by this Limited Warranty?
This Limited Warranty is provided by Wrench, Inc. (“Wrench”). Subject to the below conditions, Wrench warrants that any maintenance and repair services purchased through Wrench (the “Services”) will be free from defects in materials supplied by Wrench (for example parts used in the Services) and in the work performed by mechanics provided by Wrench.
The Limited Warranty does not cover incidental or consequential damages, except where such exclusion is prohibited by law.
Who is covered by this Limited Warranty?
This Limited Warranty extends to the original purchaser of the Services and is not transferable and does not extend to any person who may purchase the car after the Services were performed.
How long will coverage under this Limited Warranty last?
For most Services this Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, as measured from the date and odometer reading at the time the Services were provided (the “Warranty Period”). However, the Warranty Period for oil changes is 90 days or 3,000 miles, whichever comes first. If a part provided in the Services has a separate warranty that is longer than the Warranty Period, that longer warranty will apply to that part and this Limited Warranty will apply to the work performed by the mechanic.
What will Wrench do if our Service is defective during the Warranty Period?
If either the materials provided or the work performed in the Services has a defect within the Warranty Period, we will, at our option either (1) retain a mechanic without charge to you to correct the defect including, if necessary, replacing any defective part(s) used in the Services, or (2) refund to you the full amount you paid for the Services. (Please note that we will refund only what you actually paid for the Service. Any promotion or discount used to reduce the amount paid for a Service will not be included in a refund provided under this Limited Warranty.)
What is not covered by this Limited Warranty?
This Limited Warranty will not apply:
To any work for which you have paid the mechanic directly, rather than making your payment through Wrench;
To any work not scheduled and processed through Wrench, including (i) any work performed by a mechanic originally introduced to you through Wrench to the extent such work was not scheduled and processed through Wrench, (ii) any work performed by any mechanic or other person not associated with Wrench, and (iii) any work performed by you;
If the repaired vehicle has been damaged by abnormal use, misuse, neglect, accident or alteration;
To any work performed on a vehicle used commercially; and To any issues unrelated to the Services you purchased (for example, you purchase an oil change and your car leaks oil due to faulty engine seals or gaskets. The Limited Warranty would not apply to the engine oil leak.)
This Limited Warranty is entirely void if any parts not ordered through Wrench are installed at your request by the mechanic.
How do you file a claim under this Limited Warranty?
To obtain service under this Limited Warranty email us at email@example.com within the Warranty Period. We will send a mechanic to inspect the problem.The following steps must be followed for the limited warranty:
- A Wrench Mechanic needs to inspect the vehicle with a warranty request to verify the issue(s) are covered.
- Wrench needs to verify the mileage from the initial visit and the current mileage.
- Wrench needs to verify the last date we worked on the initial repair.
- If the customer had a different mechanic or shop fix or diagnose the issue we need to see any and all invoices, pictures, and other materials involved.
- The vehicle needs to be within our service area to provide a pre-warranty check and to perform warranty work.
- All other possible warranty scenarios not mentioned above should be reviewed with customer support.
If the mechanic determines that there is a defect in materials or workmanship of the Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.